Description

JOB SUMMARY:  The manager will supervise and support teams of research and administrative associates.  These teams support FCA expert services delivery to internal and external clients with intake and dispatch of new assignments, scheduling field inspections, laboratory exams, testing, case-related research, and forensic support services based in office and in the field. 

Responsibilities:

• Manage technical support and administrative staff
  Develop technical resources with FCA staff and equipment capabilities 
  Support the development of training programs for internal staff and clients 
  Assist with staff hiring, development, discipline, and performance reviews 
  Improve workflow hierarchy and support work product management
  Regular communication with FCA executive leadership.  
  Facilitate client communications, contract development, and maintenance
  Development of case-specific scope and budgets 
  Invoice review against contract work

Requirements

Minimum qualifications: 

• Bachelor’s degree in business or significant practical experience
  Five (5) years’ experience managing professional staff.
  Exceptional written and verbal communication skills.
  G-suite and MS Office competency.
  A self-starter with a high degree of energy and integrity.
  Capable of balancing multiple tasks and interruptions in a dynamic environment
  Strong team-building and problem-solving skills.
  Attention to detail with a commitment to excellence.

Preferred Experience (if applicable):

• Prior experience in insurance, emergency response (law enforcement, fire departments, etc), or legal fields
  Managing multi disciplinary teams