Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Minimum of one-year previous front office supervisory experience preferred
• Ability to work a flexible schedule
• Ensure hotels standards and expectations are accomplished on a daily basis
• Greet and escorts VIP's and ensures that the staff is aware of the VIP guest requirements
• Supervise Guest Services, Front Office, Bell Staff, Door Staff, Mail Desk and Package Room staff
• Oversee lobby, upholding guest service standards from the point of entry to guest room.
• Motivate team to carefully problem solve, empathize with customer needs, and develop new skills
• Ensure hotels standards and expectations are accomplished on a daily basis
• Supervise Guest Services, Front Office, Bell Staff, Door Staff, Mail Desk, PBX and Package Room staff
• Oversee lobby, upholding guest service standards from the point of entry to guest room.
• Motivate team to carefully problem solve, empathize with customer needs, and develop new skills
• Coordinate Front Office activities with Guest Relations and other departments
• Effectively communicate information between shifts including special requests
• Interact with Housekeeping, Engineering, and Sales, regarding day-to-day room inventory needs
• Control daily rooms availability, special events, and general information
• Develop and implements "plan of action" for day-to-day operations
• Supervise check-in and check-out
• Support Supervisors with daily group activity
• Monitor and implement operating procedures
• Responsible for maintaining department standards
• Ensure that staff members follow set procedures and standards
• Ability to train and monitor performance of staff
• Ability to hire, train, develop, and motivate employees.
• Troubleshoot in a diplomatic manner
• Prioritize guest issues
• Maintain enthusiastic and warm attitude in all circumstances
• Stand and walk for long period of time

QUALIFICATIONS:

ESSENTIAL:

• 1 year management experience in: Front Office, Housekeeping, Reservations or a satisfactory combination of education and experience that provides for the skills necessary for this position

DESIRABLE:

• Degree in Hotel Management

Annual Salary Range: $62,000 - $80,000

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.