Description

The Associate Director supports the Executive Director in managing day-to-day operations and fundraising activities for Arbor Youth Services. This position supervises designated staff, assists with facility oversight, and coordinates donor relations, events, volunteer activities, and community engagement. The Associate Director ensures smooth internal operations and represents the agency in the community, while providing leadership support when the Executive Director is unavailable.

Requirements

Responsibilities

• Supervise assigned staff and provide coaching, guidance, and performance feedback
• Ensure adherence to agency policies and procedures
• Assist with onboarding, training, and team development
• Coordinate volunteer activities, including recruitment, onboarding, scheduling, and appreciation efforts
• Work with program staff to identify volunteer needs across shelter, outreach, and housing programs
• Ensure volunteers have a positive and mission-aligned experience
• Support daily program operations to ensure consistency across service areas
• Monitor facility needs, coordinating routine maintenance and vendor service
• Assist in maintaining safety procedures and emergency protocols
• Assist the Executive Director with fundraising strategies and donor stewardship
• Coordinate donor events, including the Annual Bluegrass Bash, Bluegrass Gives, and other donor engagement activities 
• Help implement giving campaigns (direct mail, online, workplace giving, third-party fundraisers)
• Maintain donor records in Bloomerang and ensure timely acknowledgments
• Assist with social media, website content, and marketing efforts to promote Arbor's mission and programs
• Assist with data collection and reporting for grants and contracts
• Provide general problem solving and administrative support to staff and programs
• Represent Arbor Youth Services in community meetings and events as delegated

Qualifications

• Bachelor's degree in human services, nonprofit management, business or related field(master's preferred)
• At least 3-5 years of nonprofit or social services experience, including some supervisory responsibility
• Excellent organizational, communication, and relationship-building skills
• Ability to manage multiple projects, respond to issues as they arise, and maintain professionalism in a dynamic environment
• Proficiency with Microsoft Office, donor databases (Bloomerang), and social media platforms

Other Requirements

• Valid driver's license and reliable transportation
• Successful completion of background checks
• Flexibility to work some evenings/weekends for events and operational needs