Description

As a member of the Confluence Health leadership team, the Cardiovascular Service Line Director (SLD) oversees the operations of Cardiology, Cardiothoracic Surgery, Cardiovascular Imaging, Electrophysiology, Interventional Procedures and Vascular Services.  This position develops the strategy for and achieves excellence in all aspects of the cardiovascular service line.  The SLD partners with Service Line (SL) Physician Director (dyad) to develop, implement, and manage all aspects of the medical practice to support the strategic initiatives of Confluence Health. The SLD promotes high levels of satisfaction with patients, providers, and staff by proactively addressing concerns through meaningful measures and interventions.  The SDL is responsible for patient care management, resource management, and fiscal management plus is responsible to collaborate with inpatient partners to develop, implement and achieve SL goals.

Position Reports To: VP of Specialty Services

Essential Functions

• Establish strong partnership and collaborative working relationship with physicians, APP's, and other team members.
• In partnership with the Administrator, Senior and Exec Leadership, the SLD and SL Physician, develop and implement strategic plan for Service Line. Provide leadership in the development and enhancement of Cardiovascular Services across the continuum of care, which includes facilitating change.
• Represent services to the community, ensuring the provision of innovative community-based education and services.
• Develop and complete comprehensive program-specific situation analysis at least annually, including market share, competitive assessment, utilization, profitability, referral channels and market potential, working collaboratively with Marketing and Business Development.
• With SL Physician partner develop service line goals and objectives across the entire organization to ensure access and quality care to all patients in our regional service area. Create action plans and monitor results. Implement process improvements utilizing CHVS tools and training to meet or exceed targets.
• Focus clinical efforts to achieve best practice benchmarks for all specialty areas in the service line.
• Direct the operation of Cardiovascular Services throughout the organization including service to satellite campuses. Travel to satellite clinics on a regular basis for Gemba rounds and oversight of operations.
• In conjunction with Physician leaders, provide input for APP performance reviews in regard to SL goals.
• Conduct Practice Manager (PM) performance reviews for direct reports and provide input for indirect reports plus make recommendations for wage rate adjustments annually.
• Provide support and coaching for direct reports and assist with development plans for staff as needed. Mentors new leaders.
• Discipline and terminates employees as required in consultation with the HR employment manager.
• Problem solve and address issues raised by physicians, employees, and patients.
• Liaison with SLD colleagues for continuity of care issues across service lines.
• Responsible, in conjunction with SL Physician Director, for development and implementation of service line budget(s). Responsible for achieving budget targets. Collaborate with Materials Management to negotiate effective contracts and follow-through with vendors for cardiovascular services.
• Work collaboratively with managers and physicians to evaluate and determine new equipment, device, or service line needs.
• Profit and loss responsibility and accountability for the service line financial performance, including revenue, expenses and budgeting. Develop action plan in conjunction with physician dyad to meet financial goals of the organization.
• Responsible for execution and achievement of service line goals in alignment with CH mission and strategies. Evaluate trends, variances and problem areas.
• Work collaboratively with SL Physician Director and departmental managers to define and/or realign variances.
• Ensure policies, procedures, and standards are in compliance with regulatory and accrediting bodies. Responsible for successful inspections, plans of correction if needed.
• May provide consultation on complex projects and is considered to be the top-level contributor/specialist in the service line.
• Rely on extensive experience and judgment to plan and accomplish goals. Utilize Advisory Board resources and trainings for planning, best practice.
• Familiar with a variety of the field's concept, practices and procedures.
• Establish effective strategies for programs and product/service line with the goal of creating high quality, efficient patient centered care.
• Responsible for development and maintenance of service line communication standards and channels.
• Ensure development and utilization of Standard Work across the service line.
• Manage contracts with outside organizations and healthcare systems for services provided in conjunction with in-house counsel and Administrator.
• Participates with physician and APP recruitment for service line.
• Establish regular contact with each practice physician and develop working rapport.
• Assure that physicians receive all pertinent information to achieve the goals of the SL.
• Support and promote a positive image of the practice.
• Monitor patient feedback and contribute to the process of resolving patient complaints and service issues; supports manager dyads in creating effective action plans for improvement.
• Other duties as assigned.
  Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Requirements

Required:

• Bachelor’s Degree with 6 years relevant leadership experience including 3 years’ experience as a manager
• Must have demonstrated excellent verbal and written communication skills.
• Must possess strong computer skills related to Windows and MS Office.
• Must maintain primary residence in the Confluence Health service area.

Desired:

• Master's Degree in Health Administration or MBA.
• Licensed Registered Nurse.
• Lean Certification/trained.
• Proficiency with Epic EHR.