Description
A specialist facility for minimally invasive day surgery and outpatient diagnostics. OneWelbeck was founded by doctors and healthcare leaders who believe there is a better way to deliver care. We are driving excellence and improving patient outcomes by breaking down the barriers that exist in today's healthcare system. The OneWelbeck Surgery Centre (OWSC) provides daycase intervention work in a unique dedicated setting to include procedures such as Permanent Pacemaker Implantation, Cryo AF Ablation, Orthopaedic and Gastro-Intestinal procedures. Welbeck Health Partner (WHP) is developing several other day centres across the UK in addition to the flagship centre at 1 Welbeck Street. Further centres are also planned internationally.
To lead a successful private day-case surgery centre by ensuring optimum experience for patients, staff and other stakeholders.
Key Responsibilities:
Operational delivery: Ensuring that all administrative and clinical staff are effectively organised and managed to provide an efficient infrastructure that enables delivery of top-quality care. Management of SLAs with external providers and other Centres.
Quality assurance & performance improvement: Ensuring the Centre’s activities and records adhere to regulatory requirements; evaluating performance and developing action plans for improvement. Facilitating communication and problem solving to establish effective working relationships between clinicians and Centre staff. Develop a culture of continuous improvement that focusses on quality and patient satisfaction.
Financial performance: Take responsibility for planning, monitoring and assessing performance against the budget
People management: Actively seeking opportunities to continually develop own knowledge and that of the Centre staff. Selecting, orientating, supervising and evaluating the performance of all staff. Maintaining standards of performance and assisting in the development and completion of personal development plans for all staff members.
Regulatory, governance & safety: Ensure appropriate processes and outcome management are in place to meet the requirements of all accreditation bodies, including but not limited to CQC. Assist in developing, interpreting, supporting and implementing policies and procedures. You will be the CQC Registered Manager of the Centre.
Operational Delivery:
Governance
Provides input regarding short- and long-term goals of the Centre
Directs and participates in Centre committees, meetings, in-services, and activities
Drives efficiencies
Monitors operational activities for effective and efficient management of daily operation
Monitors FTE utilisation and makes recommendations to promote cost-effective man-hour practices
Analyses data from quality assurance performance-improvement program and prepares reports and action plans
Equipment and facilities
Ensures the Centre is clean and facility is maintained per policy, accreditation, and regulatory compliance
Ensures equipment is clean, disinfected, sterile (as required), and operational at all times
Ensures there are service contracts in place for all equipment
Manages performance of services provided by contracted providers (e.g., pathology, radiology, housekeeping)
Staff planning and development
Reviews daily time and attendance sheets and maintains attendance logs
Prepares or delegates staffing schedules in accordance with vacations, holidays, daily personnel assignments and duties according to experience and skill level to provide quality patient care
Is accountable for delivery of safe staffing levels across all staff groups highlighting risks through the Joint venture board.
Ensures the Centre is maintained to provide a comfortable and safe working environment
Counsels the Centre personnel and makes recommendations for salary adjustments, promotions, and/or terminations
Evaluates suggestions, grievances, and processes to identify opportunities to improve performance and quality of care
Observes and evaluates the performance of all Centre personnel and works to continuously improve the quality of care and services
Other
Regular and predictable attendance
Attends all required education
Quality assurance & performance improvement:
Safety
Implements best practices and regulations adopted, to provide safety in the workplace
Monitors the Centre’s physical environment and initiates methods for maintaining safety, comfort, cleanliness, and efficiencies
Monitors the care, cleaning, and required maintenance of equipment to maintain proper working conditions. Identifies and evaluates need for items relative to trends, Centre personnel requests, and positive patient outcomes
Works with the Safety Officer and the Facilities Management team to resolve observed or suspected safety violations and hazards to ensure policy/procedure compliance
Submits information to licensed (as state required) healthcare risk manager, for preparation of risk management reports
Ensures COSSH regulations are met, clinical staff are educated, and supplies are readily available
Continuously works to ensure the Centre delivers save and high-quality care
Quality Care & Governance
Remains current on applicable local and national laws, rules and regulations, and professional and accrediting-body standards
Submits required reports on a timely basis
Ensures the Centre’s activities and records adhere to regulatory requirements
Develops, interprets, and implements policies, procedures, regulations, programs, and recommended practices to meet requirements of regulatory and accrediting organisations
Reviews policies/procedures to ensure continued compliance with national and accrediting-body rules, regulations, and standards
Assists in the implementation and maintenance of the Centre’s adopted quality assessment, performance improvement program
Assists in the maintenance, education, and implementation of the Centres policies and procedures to the Governing Board, the QAPI committee (as required) and the wider Healthcare team
Assists in the implementation and maintenance of the Centre’s adopted compliance programme
Actively contributes to the QAPI process and identifies his or her own role and contributions
Analyses data from performance improvement program, prepare reports, and develop action plans for presentation to the QAPI Committee
Serves on the Quality Assessment, Performance Improvement (QAPI) committee
Performance improvement
Evaluates performance and develops action plans for quality improvement
Facilitates communication and problem solving to establish effective working relationships between clinicians and Centre staff
Develops a culture of continuous improvement that focusses on quality and patient satisfaction
Financial performance:
Governance
Chairs or participates on designated committees
Financial Management
Monitors and analyses financial performance through the use of monthly operating reports (MOR)
Assists in the development and implementation of capital and operating budgets
Submits reports on the Centre’s fiscal, human, and material resource requirements
Drives efficiencies
Promotes cost containment and efficient use of Centre resources, utilising Materials Management principals
Conducts and analyses cost benefit analysis to identify potential cost-effective improvements and make recommendations
Analyses and makes recommendations for potential cost-effective improvements within the Centre
Procurement
Identifies need for new/different items, regarding trends and Centre needs, within budget allowances, to promote cost effectiveness, and minimize waste
Ensures adequate inventory and manages new product/equipment implementation
Monitors and verifies required materials management documentation (i.e., purchase orders, invoices, delivery receipts etc.) are current and complete
Ensures appropriate purchasing practices are followed
Staff management
Approves payroll submissions
People Management:
Self-leadership
Demonstrates the organisation’s values and embed across the Centre
Undertakes continuous personal development as a leader
Staff leadership and management
Shares knowledge gained in continuing education with Centre personnel
Manages the Centre’s senior medical, nursing and general management staff
Oversees the comprehensive and informative orientation programs for new employees in all clinical areas
Enables coaching and mentoring within the Centre
Manages staff development, in line with identified needs and talent management
Ensures staff are cross trained (as appropriate) to provide a productive and efficient work environment for all areas
Ensures continuing education for clinical staff members as needed
Completes staffing reviews
Champions equality and diversity
Stakeholder management
Maintains open line of communication with Medical Director, Anaesthetic Lead, Finance Committee Chair, QAPI Chairman, and other key stakeholders
Oversees medical staff/allied health credentialing program
Coordinates with Medical Director ongoing and event related Peer Review Processes, Maintains confidentiality of medical staff/allied health credentialing files
