Description

Are you ready to bring East Africa adventures to life? As our Destination Product Manager, East Africa, you'll lead the creation of small-group itineraries that balance customer needs, market trends, and Intrepid's philosophy of sustainable, experience-rich travel. You'll collaborate closely with Sales, Contracting, and Operations teams to ensure our products are market-ready, commercially viable, and deliver unforgettable experiences for our customers.

This is a hands-on, innovative role where you'll research destinations, develop supplier relationships, and design itineraries that meet our high safety and quality standards. You'll also partner with suppliers to develop viable SERTs and support CBT initiatives, contributing directly to FIT and group product growth, gross margin targets, and NPS results.

This is a permanent, full-time role based onsite in Nairobi, with a salary of KES 3,360,000 per year.

Some of the qualifications & experience you'll bring with you may include:

• Degree or equivalent qualification in Tourism & Hospitality Management
• In-depth knowledge of East Africa as a travel destination and small-group adventure operations

• 5+ years' experience in the tourism industry in product, sales, commercial, or operational roles

• Experience working with DMCs and tourism suppliers, including cost negotiation and itinerary planning

• Skilled in creating commercially viable, sustainable, experience-rich travel experiences, including accommodation, transport, activities, and meals

• Experience with travel-related systems (Salesforce, Travel Studio, Elements) and Microsoft Office suite, including Excel

• Strong understanding of global sales trends in travel and customer expectations

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email [email protected] with your name, location, and the accommodations you need, we will then be in touch to support your application.