Description

Summary

Hyatt Centric Key West Resort & Spa is seeking an experienced and results-driven Executive Housekeeper to lead and oversee all aspects of our housekeeping operations. This is a key leadership position responsible for both the strategic direction and daily management of the department, with an emphasis on service excellence, operational efficiency, and team development. The Executive Housekeeper will help ensure our resort maintains the highest standards of cleanliness, comfort, and guest satisfaction, reflecting the unique spirit of Key West.

Key Responsibilities:

• Lead all short- and long-term planning of housekeeping and laundry operations to align with Hyatt Centric's service culture.
• Develop, recommend, and manage the department's annual budget, labor cost plans, and operational goals.
• Maintain accurate supply inventories and cost-effective purchasing of linens, supplies, and equipment.
• Train and coach employees on the importance of guest interaction and courteous resolution of requests.
• Personally inspect guest rooms daily and maintain a robust quality assurance inspection program.
• Ensure compliance with safety, security, OSHA, and ADA guidelines and procedures.
• Collaborate closely with all hotel departments to support a seamless and welcoming guest experience.
• Oversee vendor relationships to ensure proper pricing, timely deliveries, and effective maintenance support.
• Stay current on new housekeeping and laundry technologies and implement improvements where appropriate.
• Mentor, train, and supervise a multicultural and multilingual staff, creating an inclusive and high-performing environment.
• Demonstrate the ability to interact effectively with individuals of diverse backgrounds, including culture, ethnicity, and disability.
• Manage special accommodations for VIP guests and group needs.
• Ensure staffing levels align with business needs and maintain labor cost controls.
• Provide coaching and performance feedback in alignment with Hyatt service standards and brand values.

Compensation & Benefits:

At Hyatt Centric Key West, we care for our colleagues so they can be their best. This position offers a competitive salary and the following benefits:

• Relocation Package including up to a $12,000 relocation stipend and up to 30 days of accommodations
• Paid Time Off (PTO) available immediately upon hire
• Health Insurance coverage beginning after 30 days of employment
• 401(k) with company match
• Wellness and Education Reimbursements to support your professional and personal growth
• Complimentary Meals during shifts
• Complimentary Parking for all employees
• Global Complimentary and Discounted Hotel Nights at Hyatt properties around the world

Discover Your Place in Paradise:

At Hyatt Centric Key West, we're passionate about creating unforgettable guest experiences in the heart of Old Town. If you're a hospitality leader ready to join a dynamic, inclusive team in one of the most beautiful destinations in the country, we invite you to apply today.

Join us-and help us set the standard for service and hospitality in Key West.

Qualifications

• Minimum of 4 years of progressive hotel Rooms Management experience, preferably within the Hyatt brand.
• Proven leadership and organizational skills in managing housekeeping and laundry operations.
• Demonstrated success working with individuals from diverse cultural, disability, and ethnic backgrounds.
• Experience in budgeting, inventory management, and vendor negotiations.
• Familiarity with luxury services such as VIP guest care.
• Strong knowledge of OSHA and ADA compliance.
• Technologically proficient and adaptable to housekeeping and property management systems.
• Ability to speak multiple languages is preferred