Description

Job Description

We are seeking a detail-oriented, service-driven Owner Relations Manager to support the successful operation of a 432-unit hotel condominium located in the heart of Orlando’s vibrant International Drive. This key leadership role bridges owner relations, HOA operations, and financial administration to ensure a smooth, transparent, and supportive experience for all unit owners.

Position Summary:
The Owner Relations Manager oversees day-to-day communications with owners, manages HOA operations, and plays a vital role in financial processes including owner accounts, rental payments, and rental program administration. This position works closely with the Corporate Team and reports directly to the Chief Financial Officer to ensure alignment on all financial and operational goals.

Key Responsibilities:

Owner Communication & Support

• Serve as the primary point of contact for unit owners, responding to inquiries, resolving issues, and fostering positive relationships.

• Ensure smooth processing of ownership transfers and maintain up-to-date records of legal ownership and contact details.

HOA Operations

• Collaborate with HOA board members and ensure compliance with governing documents, meeting notices, and policy updates.

• Support annual audits, budget development, and HOA financial reviews.

Financial Administration

• Oversee and maintain accurate owner accounts, ensuring timely collection of HOA fees and rental revenue disbursements.

• Coordinate with the accounting team to prepare owner statements, manage ACH/check batches, and reconcile monthly reports.

• Conduct proactive outreach for delinquent accounts and maintain detailed records of collection efforts.

• Reconcile assigned balance sheet accounts monthly and update billing worksheets accurately.

• Participate in month-end close and reporting as required.

Rental Program Management

• Administer the rental program processes, including onboarding new owners, tracking participation, and supporting reporting.

• Maintain fair and transparent rental rotation, ensuring equitable revenue distribution among owners.

Cross-Department Collaboration

• Work closely with the Corporate Office and CFO to maintain transparency, ensure policy compliance, and support strategic objectives.

• Collaborate with all departments to ensure smooth operations and consistent service delivery.

• Maintain confidentiality and professionalism in handling sensitive financial and personal information.

• Uphold high standards of professionalism, appearance, and ethical conduct.

Qualifications:

• 3+ years of experience in Owner Services, HOA management, hospitality accounting, or property administration.

• Experience working in a hotel-condo, vacation ownership, or mixed-use hospitality setting.

• Strong knowledge of condominium association governance and financial procedures.

• Proficient in Microsoft Office Suite and property/owner management systems.

• Excellent communication and customer service skills.

• Ability to multitask and stay organized in a high-volume environment.

• Bilingual (English/Spanish or English/Portuguese) a plus.

Salary & Benefits:

Salary: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance

• Employee discount

• Health insurance

• Paid time off

• Vision 

Application Question(s):

• Have you managed owner relations for a property with more than 200 units?
• Have you created monthly financial reports (income statements, balance sheets, budget vs. actual) for an HOA or condo association?
• Which accounting or property management systems have you used for owner billing and HOA financial tracking?

Work Location: In person