Description

As the Payroll Technology Manager, you’ll play a pivotal role in supporting the City’s ERP HCM Payroll and Time and Labor modules (currently PeopleSoft) and ensuring seamless payroll operations. You’ll:

• Shape the future: Prepare and present short- and long-range proposals for payroll and HCM system enhancements, leveraging best practices and enterprise knowledge. Collaborate with internal partners to prioritize and plan approved initiatives.
• Keep systems running smoothly: Manage service requests, system configuration, change management, system and business process documentation, and vendor maintenance for payroll-related functions.
• Drive innovation & improvement: Test, validate, and implement HCM/Payroll system enhancements while ensuring compliance and reliability.
• Collaborate with stakeholders: Engage with staff, management, and service providers to translate payroll business needs into practical HCM system solutions.
• Be the go-to expert: Serve as a subject matter expert on ERP HCM Payroll, providing guidance on processes, troubleshooting issues, and ensuring accurate production work.
• Enable smarter decisions: Design, create, and validate payroll reports to empower managers and staff with actionable insights.
• Problem-solve with impact: Diagnose system issues and work with City IT staff and vendors to deliver effective solutions.
• Support ERP/HCM transformation: Apply your knowledge of HCM/ERP systems to lead the City through its upcoming transition to a new enterprise platform, ensuring payroll continuity and improvement.
• Deliver value every day: Support staff with payroll-related system questions and contribute to ongoing operational excellence and outstanding customer service.

Requirements

Typical Qualifications
 

Education and Experience:

Bachelor's Degree in Information Technology, Computer Science, Business Administration, or related field and 3 to 5 years' experience in project management, IT operations, or a related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Licenses or Certifications:

PMP – Project Management Professional Certificate 
 
Knowledge of:

• IT infrastructure and systems
• Project management principles and methodologies
• Computer programming languages
• System development life cycle (SDLC)
• Change management best practices
• Systems and network administration
• Cybersecurity practices
• Installation, configuration, and troubleshooting methods
• Filing and record-keeping principles
• Customer support practices and procedures
• Modern office practices and software (Word, Excel, databases, etc.)

Skill in:

• Teaching and explaining technical topics clearly
• Programming and code development
• System configuration, testing, and validation
• Leading and directing project team members
• Supporting project deployments and configurations
• Critical and analytical thinking
• Using resources to resolve technical issues efficiently
• Preparing reports and technical documentation
• Engaging with and supporting customers

Ability to:

• Develop, manage, and implement strategies, policies, and procedures
• Stay adaptable and responsive to meet diverse user needs
• Provide accurate guidance to leadership and stakeholders
• Ensure compliance, security, and proper system configuration
• Prioritize and manage multiple tasks effectively
• Maintain accurate records and documentation
• Communicate complex technical information to varied audiences
• Collaborate and thrive in a team environment