Description

Job Description
COMPANY DESCRIPTION

Beem is a Pan-African tech startup based in Dar es Salaam, Tanzania but with a presence across more than 25 African markets. Our unique service provides enterprises the ability to reach customers across Africa using sms, USSD, airtime, chat and other channels through our products BeemAPIs, BeemEngage & BeemMoja. We are currently processing up to 60 million transactions / month, cover 60+ mobile operators and are growing fast. Our company has been named a Forbes Africa top 20 technology startup and has also been featured on Al-Jazeera, BBC Africa and ChoiceFM. Read more about our story at www.beem.africa/about.

POSITION SUMMARY

Beem is seeking an experienced product manager to spearhead Beem's enterprise communication, social commerce and conversational AI product development. The product manager will be working on products and features used by enterprises across the continent and beyond everyday. The work is challenging, fast-paced and always changing. You have strong communication and analytical skills, are committed to quality and have a collaborative work ethic.

The successful candidate will report to the Head of Engineering/CTO and will work with other teams to define requirements, validate with customers, design and market products to support substantial growth over the next three years. S/he will specifically be responsible for development pertaining to SMS, USSD, Airtime, Chat, Chatbots, CRM, Ticketing, Surveys & Rewards.

CULTURE, CAREER GROWTH AND DEVELOPMENT

At Beem, our most valuable resource is our people. We're serious about our work, but embrace fun and flexibility to get the job done. We believe that employee satisfaction starts with creating a supportive and inclusive environment where employees feel welcome no matter their personal or professional backgrounds. We've developed a unique culture of constant learning and are investing in developing our people. Through regular feedback on your performance and monthly reviews, you get an opportunity to discuss your challenges, aspirations, career goals and continuously keep growing in a fast-paced organization, thus building a rewarding long-term career.

Requirements

THIS POSITION IS FOR YOU IF:

• A Bachelor's degree or equivalent degree in computer science or engineering degree.
• Ability to translate software requirements to working products and to effectively collaborate with colleagues who do not necessarily have technical backgrounds
• Be the focal point of contact for all internal teams on Beem Products/Features/Capabilities.
• Prior experience with software development is a plus.
• Prior experience with AI enabled chatbots and working with SMEs a plus.
• Have strong project management skills and can drive execution independently.
• Are able to think strategically and create a strategic roadmap
• Have a high attention to detail with the ability to manage multiple, competing priorities simultaneously.
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
• Personal qualities of integrity, credibility, and dedication to the Beem mission.

WHAT WILL YOU DO ON A DAILY BASIS:

• Research market and technology trends
• Talk to customers consistently to get feedback, ideas and validate product-market-fit of solutions and features.
• Develop wireframes, mockups or work with UI/UX designers to develop high fidelity interface designs.
• Analyze usage data and analytics to monitor uptake and issues with products and features.
• Develop and manage the product growth strategy and roadmap of features and use cases, working with stakeholders to plan and prioritize deliverables and release plans.
• Translate product roadmap into development sprints whilst creating a backlog of work including the creation of in user depth stories and tasks for new features requirements.
• Lead cross-functional teams with respect to requirements interpretation, implementation, product decisions, specification reviews, customer satisfaction issues, and scheduling.
• Work with internal teams to prepare test cases, resolve issues, bugs and conduct UAT to ensure project success and client satisfaction
• Clearly communicate updates, risks, challenges and roadblocks to stakeholders and senior management.
• Work with on-site, remote engineering Teams, mobile operators, consultants or outsourced companies to deliver requirements.
• Collaborate with marketing and customer care teams to produce product overviews, sales presentations, demos, product documentation, support guides, technical documentation and other go-to-market materials.
• Consistently review customer experience of products to identify areas of improvement.
• Maintain customer centricity as per Beem Values and preach this internally to all teams.
• Participate regularly in team and customer meetings
• Manage your own time, and work well both independently and as part of a team.

Benefits

• Competitive Salary
• Laptop
• Team events & training
• Health Insurance Subsidy
• Airtime & Travel Expenses