Description

Overview

Southampton Golf Club is seeking a dynamic and customer-focused Shop Manager to support retail operations within our meticulously unique Golf Shop. This position plays a key role in delivering an exceptional member and guest experience through merchandising excellence, attentive customer service, and detailed product knowledge.

Experience Required

• Prior retail or golf shop experience preferred; merchandising background is a plus.
• Strong interpersonal and communication skills.
• Proficient with POS systems and basic computer applications (e.g., Microsoft Excel, inventory systems).
• Passion for golf or familiarity with golf products is highly desirable.
• Ability to stand for long periods and lift to 30 lbs.
• Availability to work weekends, holidays, and flexible shifts.

Essential Responsibilities

Customer Service & Sales

• Greet and assist members and guests in a friendly and professional manner.
• Provide knowledgeable recommendations on golf apparel, equipment, accessories, and gifts.
• Operate the point-of-sale system for purchases, returns, and exchanges.
• Assist with special orders, product inquiries, and member accounts.
• Maintain a clean, organized, and visually appealing sales floor.

Merchandising

• Receive, tag, and display merchandise according to visual merchandising standards.
• Maintain inventory levels and restock merchandise as needed.
• Assist with seasonal floor changes, markdowns, and promotions.
• Monitor inventory accuracy and assist with periodic stock counts.
• Support setup and breakdown of member events, tournaments, and trunk shows.

Collaboration & Communication

• Work closely with the Head Golf Professional and other team members to meet sales goals.
• Provide feedback on member preferences, product performance, and inventory needs.
• Maintain awareness of club events and services to cross-promote to members.

Benefits

• Competitive hourly wage (based on experience)
• Housing
• Golf privileges and staff discounts
• Professional and friendly work environment
• Opportunities for advancement within the club