The Waiver Case Manager facilitates coordination, communication, and collaboration on behalf of the client/ guardian in order to achieve goals and maximize outcomes for the individual. They monitor the delivery of services to the individual at various service sites.

Essential Functions:

• Analyzes client/ guardian situations and compiles and interprets data to complete a comprehensive assessment of psych-social needs for the client/ guardian.
• Performs face to face contacts and needed consultations with other Service Providers/ Professionals who are involved with the overall treatment plan of the client. Contacts and consultations are performed during work hours set by supervisor based upon client need.
• Through analysis of the data, client/ guardian contacts and consultations the case manager determines if all identified treatment needs are being addressed, identifies unmet needs, and provides intervention on behalf of the client/ guardian.
• Facilitates team meetings in which treatment plans/ service plans are developed, modified, and reviewed. Development of plans will be based on the client's self-assessment and will be person-centered.
• Advocates for the client/ families interest concerning services, funding sources, treatment/ program alternatives, community resource activities, and life choices. Promotes the protection of client/ guardian rights and ensures due process in the event of violations/ restrictions of rights. Educates, promotes, and encourages clients in area of self-advocacy whenever possible.
• Completes monthly summaries/per contact notes for each participant. Information is based on the review and analysis of all services related directly to a participants goals/outcomes.
• Identifies and seeks appropriate resources for resolution during a crisis. Assists individual/ family to access resources to attempt to prevent future crisis.
• Provides on-call services to assess, evaluate and direct participant/family or staff to ensure health, safety and welfare.
• Trains direct support staff to provide needed individualized supports for each client at various service sites
• Fosters collaborative working relationships among members of the leadership and management teams and programs
• Other duties as assigned

Education and Experience:

• BS/BA degree in Psychology, Sociology or Social Work or other Human Services degree approved by DDID.
• One (1) year experience in working with individuals with intellectual and/or developmental disabilities.

Knowledge and Skills:

• Valid driver's license and the ability to provide safe and reliable transportation.
• Good oral and written communication skills.
• Physical ability to do light lifting.
• All Case Managers are required to complete and pass the Safe Crisis Management 2-day class prior to independent functioning. The SCM training must be re-certified annually.
• Complete Case Management Training (conducted by DDID or ABIB), CDS modules, CPR/First Aid, and Medication Administration/seizure training before beginning independent functioning as a Case Manager.
• A no-capped caseload will be assigned based upon client needs