Description

Are you passionate about optimizing workflows and developing content strategies that help drive innovation and revenue? Join our team and make an impact.

As a Content Strategist within our Commercial and Investment Bank, you will play a pivotal role in driving content structure and organization using Adobe Experience Manager (AEM) and ensuring the accuracy and quality of product sales materials, proposals and various content across multiple connected platforms. Your efforts will contribute to optimizing and transforming content workflows and structure and enabling better results when connected to an LLM model for more efficient content retrieval. You will help design and maintain workflows that employ a centralized and distributed content management approach, through AEM and connected content platforms. Your efforts will contribute to generating new revenue and retaining existing clients. You will independently manage content projects from inception to completion, ensuring content is easy to use and find while also validated for accuracy, compliance, and proper positioning.

Job Responsibilities

• Drive content authoring structure, workflows and organization using Adobe Experience Manager (AEM) and maintain a working knowledge of AEM
• Analyze existing content structures and workflows to identify opportunities for optimization, ensuring seamless integration with LLM models
• Provide strategy and execution for content initiatives, optimizing and transforming content workflows within AEM and other platforms
• Maintain and optimize a unified content organization approach that leverages taxonomy and tagging to ensure content is usable and findable by the sales organization
• Help define KPIs, design dashboards and analyze content and platform engagement to identify gaps and opportunities
• Collaborate with subject matter experts to manage and enhance standard content for client-facing documents, including RFPs and product sales materials, across multiple content management systems
• Oversee a small portfolio of content to ensure regular updates and maintain content accuracy
• Handle ad hoc updates and corrections to content as needed
• Demonstrate advanced knowledge of assigned products and a broad understanding of all treasury services products and processes

Required Qualifications, Capabilities and Skills

• 5+ years in content strategy, governance, knowledge management or enablement platform administration
• 2+ years hands-on experience with AEM
• Demonstrated experience working with large language models and understanding their application in content management systems including technical skills that integrate AI and machine learning
• Proven track record in developing and executing content strategies that leverage advanced technologies for improved retrieval and user engagement
• Strong analytical skills to turn data into actionable recommendations
• Proven experience in content management
• Excellent business writing, communication, grammar, interpersonal, and organizational skills
• Ability to coordinate work across multiple product teams and partners to drive progress
• Strong ability to interact, influence, and communicate effectively at all organizational levels
• Proficiency in Microsoft Word, PowerPoint and Excel at an intermediate to advanced level
• High level of independence, energy, and integrity, with respect for diverse opinions and styles, and accountability

Preferred Qualifications, Capabilities and Skills

• Understanding of Adobe Workfront administration and reporting features
• Project management skills are a plus
• In-depth knowledge of treasury services or commercial card products and services

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

\n J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.\n