Description
Please apply directly at: Wescom Careers
We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience.
Salary Pay Range for This Position:
$89,658.00 - $134,436.00
POSITION SUMMARY:
With a high degree of independence, and using sound judgement and critical thinking, perform complex card fraud analyses and strategy support using advanced analytics and data science tools. Provide actionable insights and real-time changes to card fraud detection tools that improve business outcomes and minimize fraud risk. Balance analysis results, with emphasis on reducing fraud, while maintaining a positive experience for members when using debit and credit payment products. This role will actively support multiple real-time fraud detection rule systems and demonstrate a high level of building, developing, and implementing impactful fraud mitigation rules.
ESSENTIAL POSITION FUNCTIONS:
Develop and implement real-time fraud rules while conducting ongoing analysis of existing fraud mitigation strategies that may need to be adjusted or retired.
Independently perform sophisticated data analysis that are commensurate to the fraud problem observed in a variety of environments using structured and unstructured data.
Possess expert level technical aptitude with fraud detection and prevention applications, such as SpendTrend, Advance Defense, SQL, Excel, Defense Edge, FDWC, Falcon Expert, Tsys Card Guard, Tsys Determinator, Broadcom 3DS, Token Administration, and Visa Risk Manager, among others.
Possess exceptional problem-solving skills and inherent decision-making abilities in order to immediately interpret analysis to create and implement fraud action plans such as declining transactions, auto-blocking cards, queueing cards to be reviewed by an analyst, restricting services, or placing account holds.
Experience in working with geo-location data sets to identify patterns of fraud.
Research current fraud industry standards, related risk characteristics and fraud trends and make recommendations based on this research. Actively research and advocate adoption of emerging method and technologies in fraud detection and mitigation.
Demonstrate leadership by providing coaching and/or mentoring to team members by sharing comprehensive knowledge of fraud detection and prevention subject matter while providing training and technical support for staff and system applications.
Develop and prepare fraud reports for management to include losses, fraud trends, fraud metrics, and details on emerging schemes or vulnerabilities while communicating insights and influencing outcomes among a wide array of stakeholders.
Identifies organizational vulnerabilities; researches and proposes potential remediations.
Demonstrates sound judgment and decision making in the context of regulatory requirements, Credit Union policies, and industry best practices.
Effectively communicate with all levels of management, demonstrating the ability to maintain the utmost confidentiality of accounts and/or employees under investigation.
Maintain a working knowledge of all areas of the Member Account Protection Department.
Other duties as assigned by the needs of the business.
EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:
High School Diploma or Equivalent Experience required.
Previous financial industry and customer service experience preferred.
Bachelor’s degree in a quantitative field such as Finance, Mathematics, Analytics, Data Science, Computer Science, or Engineering preferred or equivalent work experience.
Five years of experience can substitute for a bachelor’s degree.
Previous experience in the banking industry with emphasis on data analytics.
Ability to learn and use a variety of systems and technology.
Advanced knowledge of banking products, services, systems and workflows, transaction processing and applicable regulations is preferred.
Ability to demonstrate excellent member service skills, problem solving skills, follow-up skills, communication skills (both written and verbal), and ability to work independently.
Good investigative and interviewing techniques as well as strong verbal and written communication, organizational, and prioritization skills. Ability to collaborate with a variety of stakeholders and levels within an organization.
General understanding of back-office credit card operations and Visa/Mastercard operating regulations.
COMPUTER SKILLS:
Proficient in Microsoft applications (Word, Excel, Outlook). Must be proficient in technology applications including the Credit Union’s operating system and specialized software required for performance of position.
Working knowledge and/or hands on fraud detection experience with card products, card processors, card networks, and one or more fraud rule systems such as Defense Edge, FDWC, Falcon Expert, Tsys Card Guard, Tsys Determinator, Broadcom 3DS, Token Administration, Visa Risk Manager.
Analyze data, balance figures, compile data, set and meet deadlines.
Use all systems required to perform job.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
This position may qualify as Remote or Hybrid with a home base at one of Wescom’s offices. The Remote or Hybrid status may be discontinued by Wescom in its sole discretion at any time and for any reason or no reason, with or without notice by Wescom or Employee.
The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.
The noise level in the work environment is moderately quiet. It is a non-smoking environment.
The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.
If you are applying for a Hybrid/Remote position, please note applicants are required to reside within our Wescom service areas which are defined as the following counties: Los Angeles, Orange, San Bernardino, Riverside, Ventura, Santa Barbara, San Diego, Imperial ,Fresno, Kern, Kings, Madera, Merced, Mariposa, Monterey, San Benito, San Joaquin, San Luis Obispo, Santa Cruz, Stanislaus and Tulare counties.
