Description

Founded in 1969, Orthopaedic & Spine Center of the Rockies, PC (OCR) has been local and physician-owned with strong ties to the community. OCR is dedicated to providing the highest quality, state-of-the-art comprehensive orthopedic care to the people of Colorado, Wyoming, and Nebraska. OCR is a vertically integrated 50 physician orthopedic group head quartered in Fort Collins, Colorado, with 6 locations along the Front Range.  OCR has an unparalleled network of best-in-class orthopedic specialists and services, specializing in all orthopedic areas to ensure the best care possible based on each patient’s unique, individual needs.  OCR is a member of the national OrthoForum association.

Due to a planned retirement, OCR is seeking a dynamic Chief Operations Officer to join our growing orthopaedic group!

Summary

The Chief Operating Officer (COO) is responsible for directing the overall business and health care delivery operations of the OCR Enterprise covering multiple Service Lines: Clinic Operations, Therapy Operations, Imaging Operations, Central Services, and Surgical Operations (3 ASCs and 2 CCCs).

This leadership position works closely with the Chief Executive Officer, Physicians, and Leadership in the development and implementation of the enterprise’s operational strategic direction for the long term success of OCR and the physician investors, and is accountable for ensuring the effectiveness and efficiency of operations in support of policies, goals, and objectives, for all related companies, including multiple LLCs.

The ideal candidate will be a(n):

• Leader and financial executive with corporate experience in the health care field.
• Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
• Strategic change agent, a visionary with sound technical skills, analytical ability, good judgment and operational focus.
• Well-organized and self-directed individual who is “politically savvy” and a team player.
• Intelligent and articulate individual who can relate to people at all levels of an organization and who possesses excellent communication skills.
• Good educator who is trustworthy and willing to share information and to serve as a mentor.
• Individual who is experienced in supervision and strategic development of the clinical and business models across multiple Service Lines.
• Decisive individual who possesses a “big picture” perspective and is well versed in work flows and systems that cross many multi-disciplinary financial and clinical lines.
  
  

Essential Duties & Responsibilities

• Partners with CEO and Leadership team to develop strategic plans encompassing the required clinical and business model planning components and projections.
• Evaluates and advises CEO, leadership, and physicians on the impact of short and long range planning and with the introduction of new programs/strategies and regulatory action.
• Develops clear Service Line objectives and strategic priorities for each management position reporting to COO.
• Provides ongoing performance coaching and evaluations with direct reports to encourage growth of their leadership positions and responsibilities and to promote stability and longevity of management staff.
• Provides support to physicians and staff, ensuring safe and effective patient care strategies are consistently applied.
• Collaborates with physicians and staff to optimize patient experience and customer service.
• Coordinates quality improvement initiatives to ensure alignment with company strategy and overarching objectives.
• Systematically evaluates monthly performance results for each Service Line and reports these results to the CEO.
• Sets firm and clear performance expectations for Service Line Directors, and makes clear and concise decisions regarding leadership performance when required.
• Acts as back up to Service Line Director during time of position transition.
• Creates and implements programs that meet corporate goals and objectives, ensuring they are within budget.
• Leads strategic planning, preparation, and implementation of annual budget activities for Service Lines under supervision.
• Leads and implements written operational policies and procedures, well defined and strict KPIs, and ensures compliance.
• Provides timely and accurate analysis of budgets, financial reports and financial trends including detailed variance report analysis in order to assist the CFO, CEO, physicians and other leadership in performing their responsibilities.
• Research and orchestrate revenue augmentation and cost-saving initiatives, shaping financial landscapes and increasing shareholder ROI.
• Completes financial analysis and pro formas as requested by the CEO.
• Proposes capital expenditures to CFO and CEO, supported by cost benefit analyses.
• Reviews monthly productivity reports by individual provider and monitors budgeted versus actual productivity, revenue, and overhead for each practice site.
• Ensures the development, recommendation, and implementation of well-designed and justified staffing, space, and technology programs for each Service Line.
• Provides ongoing recommendations for a high level of transparency regarding Service Line performance.
• Meets with leadership team members on a regular basis to present and review Service Line performance and to provide expert advice related to their area(s) of responsibility.
• Leads OCR’s Risk Management Program regarding patient complaints, medical malpractice reporting and events, and DORA and other provider licensing events, and thereby safeguarding OCR’s integrity.
• Leads OCR’s patient quality performance including patient satisfaction, outcomes, and safety.
• Researches and proposes innovative care delivery models to the enterprise.
• Leads the development and implementation of software systems to constantly improve the efficient flow of information and operations.
• Creates and maintains external relationships and strategic partnerships.
• Participates in local, regional, and national organizations to maintain current knowledge of key health care trends.
• Maintains professional affiliations and enhances professional growth and development by participating in professional development activities (conferences, journals).
• Ensures that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.

Requirements

Master’s degree in Healthcare Administration (MHA), Business (MBA), Nursing (MSN) or a related field and ten years related experience and/or training; or the equivalent combination of education and experience is required.

An experienced leader and financial executive with corporate experience, preferably in the health care field. An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. A strategic visionary with sound technical skills, analytical ability, good judgment and operational focus. Preferred achievements include ability to handle stressful situations; demonstrated ability in organizational and communication skills.

Physical Requirements

• The work environment is the typical office environment. The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl. 
• The employee may occasionally lift and/or move up to 20 pounds and should do so in a sound and safe manner. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
  
  

Benefits

• Medical, Dental, Vision coverage
• Life and AD&D Insurance
• Short Term and Long Term Disability Insurance
• Retirement savings and profit sharing plan participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
  
  

*Benefit eligibility is dependent on employment status, and a waiting period may apply. 

Orthopaedic & Spine Center of the Rockies (OCR) is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. OCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual experience and qualifications, without regard to a person's race, color, age, sex, gender identity, gender expression, marital status, sexual orientation, religion, creed, national origin, the presence of any physical or mental disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran, or any other protected status.