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1 - 25 Results of 74
American Eagle Financial Credit Union
East Hartford, Connecticut, United States
13 hours ago


Position Summary:       Deepens the connection of the organization to our full field of potential membership, encompassing both internal and external responsibilities, by identifying and addressing opportunities to drive inclusivity.  Plays a core role in the development and leadership of shared strategies, tactics, measures, and accountabilities that ensure our workforce is diverse and culture is inclusive, enabling us to deliver on our mission of financial freedom for all.  Collaborates with leaders and functional areas across the enterprise to identify opportunities to appropriately eliminate, refine, enhance, or build systems and processes to enable the credit union to free itself of obstacles to connection to all stakeholders.

Essential Duties and Responsibilities:

Community Connection

  • Demonstrate a genuine interest and commitment to the financial needs of all people and businesses in our communities.
  • Identify and direct strategy to ensure a deep understanding of needs in communities in which they aren’t being adequately met (underserved). Leverage both qualitative data and quantitative data, such as industry research, member data, community/market intelligence, and voice of the member sentiment.  
  • In partnership with marketing, effectively communicate our desire to meet the needs of historically underserved communities within our chartered counties. Possess an understanding of the history which has resulted in mistrust in many such communities.  Embrace a “prove it” approach, including radical transparency in where we are in our journey.
  • Establish or deepen partnerships with like-minded organizations and partners to amplify our impact in the community. Where possible, leverage expertise of such partners to foster the education and support of our own workforce.
  • In partnership with internal and external resources, assess needs and direct our financial education strategy.

Internal Collaboration and Influence

  • Develop policies to attract, retain, and develop diverse talent as well as a culture of inclusion and belonging in which that talent can thrive.
  • Design a DEI strategy with clear accountabilities, milestones, and measures. Articulate collective ownership while clearly defining specific responsibilities of every member of the Credit Union in its fulfillment. 
  • Be a strategic thought partner and collaborative problem solver across all stakeholder groups, effectively partnering across all levels of the organization. Connect colleagues to the objectives and their role in reaching them. 
  • In partnership with peers on the human resources team, design a comprehensive DEI educational program, integrating into both leadership and general development curriculums.
  • Liaise with the Diversity Council, maintaining a symbiotic relationship. This includes amplifying the council’s voice to ensure a broader representation of feedback when needed as well as ensuring council activity aligns with strategic priorities, providing space the council to engage in the solutions as appropriate. 
  • Support the leadership team in finding alternative mechanisms for achieving holistic representation of perspectives and experiences when they are not represented in decision-making.
  • Partner with other HR leaders on the design of talent and development practices and programs that ensure equity and close gaps in representation across the organization.
  • Analyze portfolio of partners for alignment with our commitments and create processes to ensure purchasing dollars fuel like-minded partners (supplier diversity).
  • Advise and mediate the resolution of DEI-based conflicts, as needed.
  • Proficiently facilitate and participate in discussions with the Board of Directors and applicable committees.
  • Manage EEO and AA staffing requirements and facilitates related goal attainment as a consult for process owners.

Business Development

  • Proficient internal and external advocate with deep knowledge and alignment of business banking principles, loan/deposit products, services and market needs
  • Collaborate with the President’s Council and leaders throughout the organization as the leader of the underserved strategy. Direct and manage through influence the development of products, services, and member experiences that align with unique needs and expectations. 
  • Effectively collaborate with lending leadership for policy, procedure and product review to identify opportunities to increase relevance to the underserved community
  • Develop Key Performance Indicators (KPI) illustrating success and value to underserved membership segments including net loan growth, net checking growth, net promoter score, net member growth, total assets and return on assets. Develop, implement and maintain an enterprise wide strategic scorecard with metrics in support of the underserved strategy.
  • Connect AEFCU mission and vision to new income opportunities to drive relevance and sustainability.
  • Serve as an important stakeholder in review and analysis of Home Mortgage Disclosure Act (HMDA) data to positively impact fair lending and community reinvestment metrics


  • Proficiently identify new revenue opportunities, expands current revenue streams and promotes additional cost saving/efficiency strategies.
  • Effectively manage direct budget allocations.

Systems and Processes

  • Identify and prioritize the remediation or redesign of procedures, policies, and processes that are not aligned with our priority of ensuring the accessibility for all members and employees, including eliminating any innate biases.
  • Serve as a trusted advisor in the consideration and design of new systems and processes to ensure they are built to be inclusive.


  • Effectively participate in annual regulatory exams and be accountable for audit outcomes within area of responsibility identified by internal and external auditors including the NCUA and DOB.
  • Ensure that appropriate responses to member complaints are completely resolved and findings are utilized to create process improvements designed to improve the member experience.
  • Develop and maintain community relations outside the organization. Develop close contact with chambers of commerce, legislative and regulatory professionals, such as CT Credit Union League and national trade associations and other national trade groups. Attend credit union conferences, conventions, seminars and other educational meetings.
  • Responsible for the completion of other duties related as assigned.

Supervisory Responsibilities:

This position does not have any direct supervisory responsibilities. 

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals to perform the essential functions.

Education and/or Experience:

This position is at a mid to senior level of a career path and thus requires advanced proficiency and subject matter expertise.  While this level of expertise will generally be attained with more than ten years of experience in similar roles, priority will be placed upon the demonstration of the ability to meet qualifications without an absolute focus on duration of experience, in recognition that the attainment of such qualifications may be obtained at different paces by different individuals. 

Core Competencies:

Leadership – Creates a supportive, cohesive work environment by setting clear expectations, developing others, and recognizing achievements.

Strategic Thinking – anticipates future growth and business objectives; plans and assesses resources and capabilities to align with the future.

Decision-Making – Makes sound decisions using a systematic process.

Customer Focus – Understands the customer needs in order to provide an experience that exceeds expectations.

Collaboration – Builds trusting partnerships to impact positive change, improve operations, and align with organizational strategies.

Effective Communication – Ensures clear, appropriate messages are provided to others on a consistent basis.

Accountability – Takes responsibility for actions and behaviors.

Adaptability – Remains flexible to overcome obstacles and achieve results

Emotional Intelligence – Manages own emotions; understands and is empathetic to emotions of others.

Other Skills and Abilities:

Ability to operate a personal computer including a full working knowledge and ability to utilize appropriate software programs including word processing and spreadsheet applications.  Familiarity with the key concepts of project management and quality initiatives.

Certificates, Licenses and Registrations:

None required.

Language Skills:

Ability to read, analyze, and interpret common and technical journals, financial reports, and legal documents. Ability to respond to common and intricate inquiries or complaints from members, regulatory agencies, or members of the business community. Ability to write speeches and create reports or presentations that effectively present information to staff, top management, public groups, Credit Union members and/or Boards of Directors.

Mathematical Skills:

Ability to apply advanced mathematical concepts. Ability to apply mathematical operations to tasks such as determination of test reliability and validity analysis of variance, correlation techniques, sampling theory and factor analysis. Ability to apply budget concepts and make sound investment decisions. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to work with mathematical concepts such as probability and statistical inference.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to use hands to finger, handle, or feel objects, reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The noise level in the work environment is usually quiet.

Mental Demands:

The mental demands necessary to competently perform this job include the need to use persuasiveness, problem solving ability, compute complex numeric calculations, and display resourcefulness, precision and creativity.

Job Information

  • Job ID: 61042392
  • Location:
    East Hartford, Connecticut, United States
  • Company Name: American Eagle Financial Credit Union
  • Position Title: Vice President, Inclusion and Diversity
  • Industry: Banking / Accounting / Financial
  • Job Function: Executive
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 5-7 Years
  • Required Travel: None

Please refer to the company's website or job descriptions to learn more about them.

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