Description

*About Us* Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. *Benefits* Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Eligibility on day 1 for all benefits * Dollar-for-dollar 401(k) match, up to 5% * Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more * Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level *Job Summary* The Clinic Operations Manager 2 coordinates activities in physician offices, clinics, or other areas. This ensures high-quality, patient-centered care and compliance with policies, procedures, and standards. *Essential Functions of the Role* * Manages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations. * Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner. * Develops, reviews, revises, submits and implements policies, procedures, and priorities for practice that are aligned to the organization's targets. * Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees. * Approves and contributes to in-service education programs for assigned people. * Coordinates accounts receivable management to ensure maximum reimbursement. * Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care. * Provides information to physicians, community groups and referral agencies about programs provided by practices. * Investigates, resolves and documents resolution of patient complaints. *Key Success Factors* * Demonstrated leadership, communication and problem-solving skills. * Demonstrated effectiveness in team development strategies. * Demonstrated ability to evaluate and stabilize team and one-on-one workloads through effective time management, prioritization and organizational skills. * Able to travel as required. *Belonging Statement* We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. *QUALIFICATIONS* * EDUCATION - Associate's or 2 years of work experience above the minimum qualification * EXPERIENCE - 4 Years of Experience