Description

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Embedded Technical Account Manager - Counter-UAS

• Location: Paris, France - on-site minimum 3 days per week with the customer where permitted
• Travel Expectations: 20-30% within France, including overseas territories, and other European countries as needed
• Reports to: Manager, Technical Account Management & Regional Support - Judith Teixidó - with dotted line into the Sr Technical Program Manager

Your Impact

As an Embedded Technical Account Manager at Dedrone, an Axon company, you will be the technical face of Dedrone inside one of the most strategically important Counter-UAS programs in Europe. You will be the primary in-country technical point of contact for the customer, fostering a long-term strategic partnership and ensuring Dedrone's solutions deliver against the operational mission of protecting people, public safety operations, and critical infrastructure from the drone threat.

You will provide technical expertise, day-to-day operational ownership, and customer advocacy to ensure stakeholders achieve their mission objectives using DedroneTracker.AI, RF sensors, radar, and EO/IR camera systems. Collaborating with cross-functional teams across Dedrone PSO, Sales Engineering, Product, and R&D, you will surface valuable insights into customer needs and challenges, influencing internal product roadmaps and projects.

Wearing multiple hats - from consultant to product expert to hands-on field engineer - you will help the customer optimise their daily workflows, keep their installed base healthy, and adopt new capabilities as they are released. Your expertise and commitment will directly contribute to Axon and Dedrone's mission of protecting life, capturing truth, and accelerating justice through innovative technology.

What You'll Do

• Achieve expertise in Dedrone technologies including DedroneTracker.AI C2 - cloud, on-prem, and offline variants - the full RF sensor portfolio RF-160, RF-310, RF-360, RF-560, AoA and TDOA configurations, Robin Radar, FLIR / Axis EO/IR PTZ cameras, and authorised mitigation systems in scope under the customer framework.
• Serve as the primary technical liaison between Dedrone and the customer program office and site-level operational owners.
• Participate in operational and technical meetings with the customer, ensuring effective communication and collaboration across stakeholders.
• Build and maintain an internal Axon / Dedrone network to support both the customer-facing team and the customer's project team - including SEs, the Sr Technical Program Manager, Product Management, Support, and R&D.
• Provide hands-on field support across the deployment lifecycle: hardware reception and unpacking, sensor commissioning, mast and tripod setup, network connectivity validation, C2 platform configuration, and acceptance testing.
• Assist the customer in inventory management of Dedrone hardware across sites in metropolitan France and overseas territories.
• Monitor support tickets, provide tier-2 technical troubleshooting - sensor - network - server - UI - and escalate to L3 / R&D when necessary.
• Maintain RF library currency for the customer's threat environment - coordinate with Dedrone R&D on signature additions and DedroneDNA updates relevant to observed threats.
• Ensure Service Level Requirements and contractual obligations are met.
• Assist the Sr Technical Program Manager and PSO team by providing requested materials, information, and Voice of Customer documentation. Communicate customer feedback across Dedrone / Axon teams and collaborate to drive product improvements.
• Identify and escalate risks to facilitate internal and executive collaboration.
• Interpret and communicate Dedrone release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption in coordination with the SE team.
• Support invoicing and revenue-recognition checkpoints by ensuring reliable deployment counts and maintaining Salesforce and PSO tooling records.
• Facilitate training and knowledge transfer for customer operators, including integrations - APIs, webhooks, Fusus-equivalent C2 connectors, ATAK/TAK integrations where in scope.
• Assist in customer security assessments and vendor refresh assessments for major architectural changes.
• Maintain knowledge of the customer's technical landscape, including infrastructure, networking, security policies, and procurement processes.
• Maintain and administer deployment records, including shipment tracking and RMAs across overseas territories.
• Develop and enhance technical documentation and knowledge base articles to improve customer support, self-service capabilities, and overall product comprehension - including French-language operator guides as appropriate.
• Coordinate closely with the third-party in-country installer on site readiness, physical installation, and L1 maintenance handoff.
• Deploy with confidence through technical guidance, readiness planning, and go-live support.
• Reduce implementation risk by identifying integration, configuration, access, and workflow dependencies early.
• Improve adoption through role-specific enablement, training alignment, and adoption planning.
• Strengthen technical health with proactive reviews, release readiness, and performance guidance.
• Coordinate escalations as a dedicated technical partner who understands the customer environment.
• Track progress against outcomes through a success plan, roadmap, and KPI review cadence.
• Realise more value across operational adoption, platform health, staff productivity, and risk reduction.

What You Bring

• French citizenship - required to work with sensitive government data; willingness to undergo French government security clearance, such as Habilitation Confidentiel Défense or higher as required.
• Bilingual French and English - native French; professional written and spoken English.
• 5+ years of experience in an IT, network engineering, RF / sensor field engineering, or technical deployment role.
• Experience working with law enforcement, defense, or government entities - strongly preferred.
• Proven track record of managing customer relationships and technical projects successfully.
• Ability to work autonomously to meet objectives with minimal oversight, particularly when embedded with the customer day-to-day.
• Robust IT background, with working knowledge of:
• Network administration: TCP/IP, VLANs, DHCP, DNS, SSH, firewalls, VPNs, LTE backhaul.
• Linux and Windows Server administration, basic SQL, certificate management.
• On-prem, offline / air-gapped, and cloud deployment models.
• Active Directory / Entra ID and identity integration patterns.
• API integrations and SaaS application administration.
• Solid ability to tailor technical discussions to varied audiences - from operators and field users to technical authorities and executive sponsors.
• Strong documentation discipline - architecture diagrams, runbooks, S2S handover packs, operator training materials.
• Comfortable maintaining a home lab and learning new sensor / RF / radar / EO/IR technologies at depth.

Preferred / Differentiating

• Prior Counter-UAS, defense ISR, electronic warfare, or critical-infrastructure field engineering experience.
• RF spectrum analysis exposure - SDRs, spectrum analysers, antenna pattern understanding.
• Familiarity with French regulatory frameworks - ANFR for spectrum, OIV/OSE designation, PSSI-E.
• Familiarity with Dedrone or competitor C-UAS platforms - DroneShield, CerbAir, MC2 Technologies, ApolloShield, DroneFox.
• Experience with Robin Radar, FLIR cameras, or Axis cameras at the deployment level.
• Background in French signal corps, gendarmerie technique, or air force ground systems.

Benefits That Benefit You

• Competitive base salary
• Pension Plan
• Life Insurance
• Medical Insurance
• 30 days holiday entitlement plus public holidays and company holidays
• Home occupancy allowance of EUR 8,000 per annum
• Death & Disability Insurance
• Provision of equipment for work
• Continual Learning & Development
• Mental Health benefits and assistance
• A sense of purpose working for a mission that impacts our local communities and society as a whole

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].