Description

As a key member of the Data Foundations organization, you'll be a founding member of a suite of data products that will transform how our customers manage, modernize, and access their data! Your knowledge of the ways users engage with online products and tools will help create the experiences that will shape our roadmap for years to come. Leadership will look to you to leverage design systems, design patterns, prototyping techniques, and your unique understanding of customer journeys to construct intuitive, easy-to-use experiences that vastly improve the way our customers get their work done.

Job Summary

Under limited supervision, you will be responsible for designing innovative customer journeys that provide a seamless, easy to use, end-to-end workflow that spans across multiple data-related functions, products, and services that include data pipeline management, publishing, and consumption.

You will have a keen understanding of the product's target audience and in-depth knowledge of relevant product features. You will collaborate with our product and technology teams to develop innovative concepts and your work will help drive feature requirements and roadmaps. You will work with researchers to identify customer pain points, personas, journeys, and problem statements and incorporate those findings into your artifact creation for continuous improvement. You'll also share your work with other creatives to collaborate on and improve mockup creation while ensuring adherence to the design system.

Job Responsibilities

• Work with the Product and Technical teams, content producers, researchers, and developers to produce and improve product artifacts.
• Partner with Product to aggregate, analyze, and act on customer data in order to improve customer engagement.
• Own the end-to-end artifacts for delightful customer experiences for multiple products within the Data Foundations org.
• Partner with researchers to define, contribute, and maintain user-centric design processes that include market analysis, customer feedback, customer interviews, usability testing, and behavioral analytics.
• Use business requirements, competitive analysis, research findings, and your skills developing delightful experiences to help identify use cases and high-level requirements.

Minimum Qualifications

• An available online portfolio
• 6+ years of experience as a user experience designer, interaction designer, information architect, or similar role
• 6+ years of experience designing for web-based, responsive, and accessible applications
• Bachelor's degree in design, human-computer interaction (HCI), or 7+ years equivalent professional experience
• Demonstrated functional and technical expertise with design tools such as Figma, Photoshop, Illustrator, etc
• Demonstrated proficiency in best practices for web-based application information architecture design, design patterns, usability principles, and techniques
• Demonstrated proficiency in using and contributing to (atomic) design systems, both for consistency of branding and for efficiency in code.

Preferred Qualifications

• A master's degree in interaction design, human-computer interaction (HCI), or related UX degree
• Visual and graphic design experience
• Excellent written communication, presentation, and interpersonal skills. Good storytelling skills will raise the bar!
• Experience conducting user research, analyzing quantitative customer data, and gathering other voice of customer data.

About the Team

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans